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ITIL-4-Specialist-Create-Deliver-and-Support Study Guide, ITIL-4-Specialist-Create-Deliver-and-Support Exam Engine

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The main key to passing the ITIL-4-Specialist-Create-Deliver-and-Support exam is to use your time affectionately and grasp every topic so you can attempt the maximum number of questions in the actual ITIL-4-Specialist-Create-Deliver-and-Support Exam. By studying the questions mentioned in the prep material, the candidates have control over the exam anxiety in no time.

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

Topic
Details

Topic 1

Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.

Topic 2

Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.

Topic 3

Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :

Topic 4

Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.

Topic 5

Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.

Topic 6

Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.

ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q49-Q54):

NEW QUESTION # 49
A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that is created

A. 3 and 4
B. 1 and 4
C. 2 and 3
D. 1 and 2

Answer: A

Explanation:
Individual changes should be measured by the outcomethey create to ensure they deliver real value, and theoverall success of multiple changes should also be measured by the outcometo confirm that the cumulative improvements meet business objectives.

NEW QUESTION # 50
How should roles and competencies be managed to adapt to rapid technological changes and market demands?

A. By creating career paths dedicated to single technologies
B. By making it easier for employees to focus on one role
C. By focusing on increasing employees' technical experience
D. By continually adapting roles to evolving organizational requirements

Answer: D

Explanation:
Roles and competencies should be managed by continually adapting them to evolving organizational requirements (C). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.3.2) advocates for flexible role definitions to respond to technological and market shifts, ensuring the service value system remains effective. This approach supports skill development and role evolution, unlike option A (rigid focus), option B (technology-specific paths), or option D (narrow technical emphasis). The guide emphasizes adaptability as a core competency.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.3.2 - Adapting Roles and Competencies.

NEW QUESTION # 51
An organization prioritizes its work on a 'last-in, first-out' basis.
Which work item should be actioned NEXT?

A. An item logged yesterday at 11:00
B. An item logged today at 11:00
C. An item logged today at 09:00
D. An item logged yesterday at 09:00

Answer: B

Explanation:
In alast-in, first-outapproach, themost recently loggedwork item is actioned next, which is the item logged today at 11:00.

NEW QUESTION # 52
Which is an example of results-based measurement and reporting?

A. Measuring and reporting the number of hours worked by service desk staff
B. Measuring and reporting the cost of providing a service to customers and users
C. Measuring and reporting the number of supplier-related interruptions to a service
D. Measuring and reporting customer satisfaction with closed incidents

Answer: D

Explanation:
Measuring and reporting customer satisfactionwith closed incidents focuses directly on theoutcomes and value deliveredto customers, which is the essence of results-based measurement.

NEW QUESTION # 53
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays.
Which is the BEST action this team can take to address leadership's concern?

A. Determine where work is sitting in queues
B. Compare the map to actual activities
C. Introduce additional sources of demand
D. Automate repeatable work activities

Answer: B

Explanation:
Comparing the map to actual activitiesensures the value stream reflects reality, helping identify gaps, hidden delays, and inefficiencies that must be addressed to truly reduce incident resolution times.

NEW QUESTION # 54
......

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